Shipping & Returns

Shipping & Crafting

The Artisan Process

All handbags are crafted from full‑grain vegetable‑tanned leather and hand‑painted to your selected colors and finish details. Each bag is made to order and created as a unique, one‑of‑one item.

Crafting Timeline

Quality takes time. Please allow 2–6 weeks for your bag to be crafted and the hand-painted details to cure properly. Orders are processed on business days (Monday–Friday).

How will my package be shipped?

All bags are shipped exclusively via UPS. To ensure your order arrives safely, a Signature is Required upon delivery. We offer complimentary shipping within the U.S.

When will my package arrive?

Once the crafting process is complete, shipping takes 3–5 business days depending on your location. You will receive a shipment confirmation via email with tracking information as soon as your package is with UPS.

I have not received my package, what should I do?

If your order hasn’t arrived within 7 days of receiving your tracking number, please contact me immediately so I can assist you.

Do you deliver to PO boxes?

UPS requires a physical signature for delivery; we are unable to ship to PO boxes. Please provide a residential or business address at checkout.

Returns & Refunds

Our Guarantee

I want you to have a handbag you love. For hand-painted designs with custom colors, there is a 14-day return window as long as the handbag is unused and in its original condition. If you need to initiate a return, please call me at (678) 310‑4888 or email support@danielleroyal.com.

Final Sale Handbags

Handbags that have been made in a specific custom size or feature monogramming are Final Sale and cannot be returned or exchanged.

Standard Returns & Damages

Damaged Items: If a product is damaged upon arrival, I will repair or replace it free of charge. Please contact me at (678) 310‑4888 or email support@danielleroyal.com with your order number and a photo of the issue.

Change of Mind: For eligible returns, shipping costs are the responsibility of the customer. Items will not be accepted after the 14-day window.

Refunds are issued within 5–7 business days after the returned item is received and inspected.

Additional Questions?

I value direct communication with my clients. If you have any questions about your order, please reach out by phone at (678) 310‑4888 or email support@danielleroyal.com.